Faculty of Economic and Management Sciences

Information and Communication Technology (ICT) Division

Bellville Park Campus

System Administrator (Job Level 9)

Ref. EBW15/063/0324

Closing Date                      11-Apr-2024

The Information and Communication Technology (ICT) Division at Bellville Park Campus is a professional work environment that provides support to postgraduate working professional students, as well as to Faculty members and support staff of the various business entities on campus, namely the School for Public Leadership, the Stellenbosch Business School, and Stellenbosch Business School Executive Development.

This position is located on-site at the Bellville Park Campus of Stellenbosch University, Carl Cronjé Drive, Bellville, Western Cape.

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Duties  

Workstation management:

• Configuration and administration of the antivirus management console;
• Creating and maintaining a staging environment where antivirus configuration and policies be tested before deployment to production;
• Ensuring that the antivirus agents are up to date and fully functional, and reporting and investigating faulty agents;
• Creating a sandbox environment were viruses, phishing emails and malware can be tested;
• Creating a deployment plan for the phasing out of old operating systems to improve overall security posture;
• Understanding and addressing the needs of end-users (specifically staff) in terms of procurement of devices, specifications, etc.

Technical support:

• Ensuring that all service requests or incidents are recorded, assigned, addressed, and escalated when needed;
• Assisting with advice and a plan of action for service requests or incidents;
• Test configuration of all new standard software versions as well as creating and updating configuration guides for these versions;
• Collaborating with Stellenbosch University’s IT Division on the creation of technical documentation, such as standard operating procedures, user guides and document management.

Asset management:

• Responsible for asset management of IT assets, including auditing and management of replacement cycles.

Network infrastructure and communication support:

• Undertaking projects related to the upkeep and expansion of the network infrastructure;
• Ensuring the effective implementation, testing, and maintenance of network technology and communication facilities;
• Monitoring network availability for both internal and external traffic;
• Responsible for addressing, managing, and communicating any network outages;
• Responsible for the upkeep and maintenance of LAN rooms, Server Room, and UPS’s;
• Providing support for the PABX and the users.

License and certificate management:

• Managing allocation and renewal reminders of additional Microsoft licences;
• Responsible for management and timeously implementation of SSL certificates.

Cross-functional collaboration:

• Understanding the processes of the Service Desk and the systems administrators’ teams;
• Working collaboratively with systems administrators to improve services across the team;
• Contributing to the continual service improvement of the end-user services division.
• Reporting and administration   

• Monthly reporting on operating system versions per device, as well as trends and analysis resulting from SCCM, MDT and security software.

Job Requirements           

• A relevant NQF 6 qualification such as a National Diploma or Advanced Certificate with five years’ relevant experience, OR an NQF 6 qualification with an MCSA or equivalent two-year IT qualification with three years’ relevant experience;
• Competency in Microsoft Office 365 administration;
• Competency in Microsoft Windows Server;
• Competency in IT hardware;
• Competency in software/image deployment;
• Competency in Active Directory;
• The ability to communicate clearly and professionally in English with all end-users;
• The ability to ensure that all written communication in English, such as emails and responses on ICT tickets, are grammatically correct and without spelling errors or typos;
• Excellent interpersonal and customer service skills to effectively communicate with end-users;
• A team player that focuses on the success of the team, and not on individual gain;
• A drive to learn more and grow professionally;
• The ability to function independently as well as in a team;
• The ability to function under pressure without compromising accuracy;
• High-level organisational abilities and strong attention to detail;
• The ability to triage requests based on urgency and effort to ensure that requests are completed according to impact;
• The ability to apply critical thinking to identify, diagnose, and to efficiently resolve technical problems

Recommendations         

• A bachelor’s degree, B-Tech, or advanced diploma;
• A+ and N+ certification;
• Experience with Linux administration;
• Competency in MacOS;
• Experience with virtualisation technology.
• Knowledge of the Moodle eLearning system;
• ITIL Foundation (v3) certificate;
• Fluent in additional official South African languages, other than English.

How To Apply   

Stellenbosch University is committed to employment equity (EE), and appointments will be made in line with the EE plan for the specific environment as well as the institutional EE Plan of the University.

Stellenbosch University reserves the right not to make an appointment.

Your application, comprising a comprehensive curriculum vitae (including the names and email addresses of at least three referees), must reach the University before or on the closing date of the advertised post.

APPLY ONLINE AT https://www.sun.ac.za/english/careers BY USING THE APPLY NOW LINK AT THE TOP RIGHT-HAND CORNER OF THE SPECIFIC VACANCY PAGE

The University reserves the right to investigate qualifications and conduct background checks on all candidates.

The Occupational Health and Safety Act requires people in occupations that entail potential exposure to certain hazards (such as, but not limited to: noise, hazardous chemical substances and hazardous biological agents) to be subjected to medical screening, to determine their fitness to work in the said occupations.

Should no feedback be received from the University within four to six weeks of the closing date, kindly accept that your application did not succeed.

Enquiries                           

Enquiries regarding this post: Ms Marsunet Horn on 021 918 4268, or at [email protected]

Enquiries regarding remuneration/benefits, as well as technical assistance with the electronic application process: Human Resources Client Services Centre on 021 808 2753, or at [email protected].