Services and Solutions Manager
Liezel Ijambo has been working in Higher Education for the past 25 years and passionate about IT Service Management, the adoption of best practice and service/process improvement. She obtained her National Diploma Information Technology, BTECH Quality and MTECH Quality from the Cape Peninsula University of Technology (CPUT) and was employed at the institution since 1996 for 23 years before joining the private sector in 2020.
The first 12 years of her career was within IT as Technical assistant and later as LAN Administrator. She found her passion for IT Governance, Risk and Compliance (GRC) during the time she embarked on her post graduate studies in Quality and later, on a part-time basis, within the Faculty of Engineering as lecturer in the Department of Industrial and System Engineering, teaching Quality Management Systems. Liezel also obtained certification in ITIL Managers, COBIT, Management and Leadership certificates from CHEC and ASAUDIT respectively. She has been involved in several communities of practice, events and special interest groups within Higher Education through initiatives that were supported by external stakeholders.
Since 2008 she moved from her Technical role to that of IT Quality Officer until 2013 and then as IT Risk and Compliance Officer before moving into her role as Business and Administration Systems Manager, until 2019. In 2020 she took the leap from Higher Education and moved to the Private sector, joining ADAPT IT Education as Service Manager within the Business Development Unit, responsible for 8 tertiary institutions in the Western Cape and Northern Cape regions. In March 2021 she moved into her new role as System Owners within the Service Excellence unit for the internal system for business process management and process re-engineering. During her career, Liezel has been involved in several projects, both operational and strategic. She managed several operational projects within the ERP environment as well as projects from a GRC perspective to mitigate audit findings by implementing controls for business process improvement.
Her motto: The more you do, the more you can do.